Answering Phones the Old-Fashioned Way

Posted by William K. Thayer | Sep 16, 2016 | 0 Comments

We at Schauermann Thayer Jacobs Staples & Edwards PS have a particular disdain for “phone trees”.  We don't have them during the work day – never have – never will. 

If you call Schauermann Thayer Jacobs Staples & Edwards PS during the work day, you will get a live person answering the phone.  You won't have to listen to a recording that says something like: “Please hold, we value you as…” or, “Push one if you want to hear about what we do; push two if you would like…”, sending you off to another recording about something else.

Janet Comer is our chief receptionist.  She has been with Schauermann Thayer Jacobs Staples & Edwards for 17 years.  Most of the time, she will be the one answering the phone.  She will give you a number of choices: talk to the attorney if he is available; talk to the paralegal on your case; leave a message with Janet that will be conveyed to the appropriate person; or, she can let you leave a voice message, if you wish.  Of course, we also do business via email. 

If you want a team of caring people working on your personal injury, car accident, wrongful death, product liability, dog bite, or insurance case – with real people that answer their phones and who do not force you to listen to a long recording only to send you off to another – then please call us at Schauermann Thayer Jacobs Staples & Edwards PS.

We look forward to meeting you and seeing if we can help you with your case.

About the Author

William K. Thayer

Bill Thayer is one of the founding partners of the Schauermann Thayer Jacobs Staples & Edwards law firm. Bill is licensed in both Oregon and Washington, and has been practicing law since 1980. Bill advises and represents clients in personal injury and wrongful death claims and litigation, including automobile collision, motorcycle, bicycle, and pedestrian injury and death cases, dog bite cases, construction site injury claims, and a myriad of other types of injury and death claims. While many claims are settled through negotiation or mediation, Mr. Thayer has litigated, arbitrated and/or tried to verdict many cases for his clients. He is also frequently appointed by courts and other lawyers to serve as an arbitrator of tort claims. Bill enjoys writing as one of his varied recreational interests when he is not working.


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