I hope this post doesn't come across as too self-congratulatory or as boasting in our own successes. But we are proud and sometimes it's appropriate to just toot your own horn a little bit. Forgive us in advance for having done so.
Schauermann Thayer was recently notified that we received a “BirdEye Best Business Award”. BirdEye, is an online marketing company that monitors and tracks online reviews across many industries. The notification from BirdEye's Chief Executive Officer stated:
This year, we selected the 10 Best Law Firms in 100+ major cities across America. Winning an inaugural BirdEye Best Business Award means that you've been getting great ratings and reviews across the Internet from your clients.
The law firm rankings were based on BirdEye's evaluation of five factors:
- Star Rating: The business's overall star rating across different review sites on a scale from 1-5.
- Review Recency: The more recent the review, the higher it will be weighted.
- Review Depth: The more in-depth the review, the more insight it provides into business quality. Longer reviews are weighted higher.
- Source Authority: Reviews on more well-known sites like Google hold more weight than smaller, more niche sites.
- Reviewer Authenticity: Reviews that are directly associated with a platform account like Google and Facebook are weighted higher than those not associated with a user account or posted anonymously.
Our current online ranking across all platforms is a 5.0. As of the writing of this post, we have 84 online reviews. This perfect score, coupled with several recent happy clients resulted in BirdEye ranking us as the top law firm in Vancouver, Washington. We recognize the many law firms here and are humbled to be included among the best of the best.
This honor, of course, could not have been possible without our clients and their willingness to share their positive experiences. We pride ourselves on providing exceptional service to those with whom we choose to work. We know that there are many options accident victims have following a car crash or other personal injury. For over thirty years, we have worked to provide the type of experience our clients expect. We call this the “platinum rule”—a higher level of care and concern than the more often quoted “golden rule.” The golden rule looks to how one wants to be treated. The platinum rule looks to how the other person wants to be treated. We strive to treat our clients how they want to be treated and our success just comes as a natural result of that treatment.
Scott Staples, myself, Brad Thayer, and our newest associate Ben Melnick have learned a great deal from Craig Schauermann and Bill Thayer. These two men built a pretty solid firm here on the corner of St. John's and Fourth Plain Boulevard. Their experience and knowledge has been invaluable to us as we look to take Schauermann Thayer into the future. But more than their careers' worth of legal knowledge and business acumen, it was learning how to treat our clients and their families that has been most valuable. On one of my first days at the firm Craig taught me something that I'll never forget. He taught me that the single most important thing we can do to make a client happy, moreso than to get a large verdict or settlement, is to care about the client—to really care, not to pretend care. I have found that to be true and have tried to follow his example.
The fact that we received this award from BirdEye is evidence that this approach to the practice of law is part of the culture here at Schauermann Thayer—and you better believe we're proud of that culture.