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Schauermann Thayer Doing Remote Intakes for New Clients During COVID-19 Crisis

Posted by Bradley Thayer | Mar 30, 2020 | 0 Comments

In an ideal world, our attorneys love talking with potential new clients every day, meeting face to face with them, and trying to figure out if there is a way that our office can help them under the circumstances they face. As the COVID-19 pandemic and outbreak and public health crisis unfolds we must realize... this is not an ideal world.

Our brick and mortar office is closed to the public and in-person meetings and consultations are not happening. Our team, though, is still hard at work in pursuit of our current clients' goals working almost entirely remotely.

In that same vein, our attorneys are adapting too. We've been meeting with potential and new clients telephonically, or via FaceTime or Zoom and e-mailing then the documents necessary to get us on board in representing them. Each attorney may do it a little differently, but one way to effectively accomplish this has proven to be:

⁃ the attorney e-mails you (a potential client) a packet of documents and information;

⁃ you print the necessary documents on your end as you talk through them and your circumstances with the attorney;

⁃ our office mails you a self-addressed, stamped envelope so you simply put the forms completed on the phone with the attorney in that envelope and it directs back to our office.

⁃ and we take it from there!

There are certainly workarounds if you don't have a printer or otherwise.

The client experience and perspective are what we strive to improve and respect always. The method described above allows us to keep helping folks in the same way we're accustomed while also protecting our staff as best we can during this challenging time.

If you think we can help you let us know and we'll find a way to if we can! Be well.

About the Author

Bradley Thayer

Brad Thayer is a partner at the Schauermann Thayer firm. Brad is licensed in both Oregon and Washington. He has been practicing law since 2015. He was presented the 2018 Rising Star Award by the Clark County Bar Association. Brad's practice focuses on automobile collision, motorcycle, bicycle, pedestrian injury, dog bite, and myriad other types of injury and insurance cases. During his free time, Brad enjoys following the Portland Trail Blazers, playing basketball, going to concerts, and playing the drums. He especially enjoys hiking in the Columbia River Gorge and exploring other Northwest wonders.

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